SMS Terms & Conditions

Effective 2026-07-09 · ValuTel LLC

1. Program description

When you opt in, ValuTel sends text messages (SMS/MMS) related to your account, including: account verification and two-factor authentication (2FA) codes, order and provisioning updates, billing and payment notifications, service and outage alerts, and customer-care replies to your inquiries. This is a transactional and conversational program — not a marketing program.

2. Consent

You opt in by checking the SMS consent box on our sign-up or account pages and providing your mobile number, or by texting us first. Consent is not a condition of purchase. By opting in you agree to receive recurring automated text messages at the number provided.

3. Message frequency

Message frequency varies based on your account activity (for example, when you sign in, reset a password, place an order, or contact support) — typically a few messages per month, and more if you actively message us.

4. Message & data rates

Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to each message sent or received. ValuTel does not charge for the messages themselves.

5. Opt out & help

Reply STOP to any message to cancel at any time; you will receive one confirmation and then no further messages. Reply HELP for help, or contact us at support@valutel.net or (800) 867-3458. You may also opt out in your account settings.

6. Supported carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability and the mobile network. Supported carriers include major U.S. wireless carriers (AT&T, T-Mobile, Verizon, and others).

7. Privacy

Your mobile information is handled under our Privacy Policy. We do not sell or share your mobile information or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.