Terms & Conditions

Effective 2026-07-09 · ValuTel LLC

These Terms govern your use of the communications services provided by ValuTel LLC ("ValuTel," "we," "us"). By creating an account or using the service you agree to these Terms, our Privacy Policy, and our SMS Terms.

1. Accounts & eligibility

You must provide accurate information and be at least 18. You are responsible for activity under your account and for keeping your credentials secure. We may verify your email and phone number before activating certain features.

2. Two-factor authentication (2FA)

We offer 2FA by authenticator app and by one-time codes sent via SMS or email to protect your account. You are responsible for maintaining access to your 2FA method and keeping your contact details current.

3. Messaging (SMS/MMS)

Text messaging is governed by our SMS Terms. In summary: consent is not a condition of purchase; message frequency varies; message and data rates may apply; reply STOP to cancel and HELP for help.

4. Service & acceptable use

You agree not to use the service unlawfully or to send prohibited content (including unlawful, deceptive, or SHAFT content — sex, hate, alcohol, firearms, tobacco). We may suspend service for violations or non-payment.

5. Billing

Fees, taxes and regulatory surcharges are billed to your payment method on the stated cycle. Charges are due when invoiced. You authorize recurring charges for the services you select until you cancel. Number and usage rates are as quoted at order.

6. 911 / emergency services

VoIP 911 has limitations and depends on accurate registered service-address information and network/power availability. Keep your 911 address current in your account.

7. Warranties, liability & changes

The service is provided "as is." To the extent permitted by law, our liability is limited to the amounts you paid for the service in the prior three months. We may update these Terms; the effective date above reflects the latest version.

Contact: support@valutel.net · (800) 867-3458